dewawin365 Casino & Sportsbook Data Care

This page describes what we collect when you use dewawin365 and how we keep that data protected. We collect personal information only to operate your account, process your deposits and withdrawals through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, verify your identity, and settle your wagers on football, live-dealer tables, slots, and esports markets.

We do not sell your data to third parties. We do not use your information for marketing without your consent. We store your documents securely and delete them according to legal retention schedules. This policy explains what we collect, how we use it, who has access, and what rights you have over your information.

Our services are available only where local law permits. If you have questions about how we handle your data, contact our support team via email or live chat during business hours.

What We Collect on dewawin365

We collect information in three categories. First, account data: your email address, phone number, full name, date of birth, and residential address. We ask for this when you register and verify your account. Second, identity documents: a photo of your national identity card, passport, or driving licence. We use this for know-your-customer (KYC) verification to prevent fraud and comply with regulatory standards. Third, transaction data: every deposit, withdrawal, and wager you place on dewawin365. We log the amount, payment method, timestamp, and outcome so you can audit your account history anytime.

We also collect technical data: your IP address, device type, browser version, and network connection details. We use this to detect fraud, prevent account takeovers, and improve platform stability. We do not track your location beyond what your IP address reveals. We do not access your phone's camera, contacts, or files unless you explicitly grant permission to upload a document.

How We Use Your Data on dewawin365

We use your email and phone to send account notifications: login alerts, deposit confirmations, withdrawal status updates, and support responses. You can adjust notification preferences in your account settings. We use your name and address for KYC verification and to match your identity document. We use your transaction history to calculate your account balance, settle wagers, and generate your tax records if required by law.

We use technical data to detect fraud, prevent account takeovers, and block access from known malicious IP addresses. We analyze aggregate (non-personal) data to improve platform performance—for example, identifying which payment methods are slowest so we can optimize them. We do not use your data to profile you, target you with ads, or sell insights to third parties. We do not share your wager history with other users or with payment providers.

Third-Party Processors and Data Sharing on dewawin365

We share your data with third parties only when necessary to operate dewawin365. Payment processors (the companies that handle DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet transfers) receive your name, account number, and transaction amount to process deposits and withdrawals. These processors are bound by confidentiality agreements and use your data only to complete the transaction. We do not control how they store your data after the transaction settles, so review their privacy policies if you want details about their practices.

We may share your data with law enforcement or regulatory authorities if required by law—for example, if we receive a court order or a request from Indonesia's financial intelligence unit. We do not voluntarily report user activity to authorities; we comply only with legal demands. Our servers may sit outside your jurisdiction (for example, in Singapore or Australia), so your data may be transferred internationally. We encrypt data in transit and at rest to protect it during transfer.

Cookies and Tracking on dewawin365

We use cookies to keep you logged in and to remember your preferences (language, theme, notification settings). These are essential cookies—without them, dewawin365 would not function. We do not use cookies to track you across other websites or to build a profile of your browsing habits. We do not use third-party analytics cookies that would send your data to Google, Facebook, or other ad networks.

You can disable cookies in your browser settings, but this will log you out of dewawin365 and prevent you from accessing your account. We do not use pixels, beacons, or other tracking technologies to follow you after you leave our site.

Your Rights and Data Requests on dewawin365

You have the right to request a copy of all personal data we hold about you. Contact our support team via email or live chat, and we will compile your data and send it to you within 30 days. You have the right to correct inaccurate information—for example, if your address is wrong, you can update it in your account settings or ask us to correct it. You have the right to request deletion of your data, subject to legal retention requirements. If you close your account, we delete your data after the retention period expires (typically 7 years for financial records).

You have the right to object to certain uses of your data—for example, if you do not want to receive marketing emails, you can opt out in your account settings. You have the right to lodge a complaint with Indonesia's data protection authority if you believe we have mishandled your information. We will not discriminate against you for exercising these rights.

1. Request your data

   Email [email protected] or use live chat to ask for a copy of all data we hold about you.

2. Update your information

   Correct your address, phone, or other details in your account settings anytime.

3. Opt out of marketing

   Disable promotional emails in your notification preferences; we will stop sending them within 48 hours.

4. Request account deletion

   Ask us to close your account and delete your data after the legal retention period expires.

Data Security and Retention on dewawin365

We encrypt all data in transit using TLS (Transport Layer Security) and at rest using AES-256 encryption. We do not store payment card details; we tokenize all payment information so we never retain full card numbers. We use firewalls, intrusion detection, and regular security audits to protect our servers. We limit access to your data to employees who need it to operate dewawin365—for example, support staff can view your account to help you, but they cannot access your password or payment details.

We retain your account data for as long as your account is active. Once you close your account, we retain transaction records for 7 years to comply with financial regulations. We retain identity documents for 3 years after account closure, then delete them securely. We retain technical logs (IP addresses, login timestamps) for 90 days, then delete them. If we suffer a data breach, we will notify you within 72 hours and explain what happened, what data was affected, and what steps we are taking to prevent it happening again.

Contact Us About Your Data on dewawin365

If you have questions about how we handle your data, contact our support team. We respond to data requests within 30 days. Our support team is available via email and live chat during business hours. We have support staff in Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta who can assist in English and Indonesian. For urgent data security concerns, email [email protected] and mark your message as urgent.

We update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by email or by posting a notice on dewawin365. Your continued use of the platform after changes take effect means you accept the updated policy. This policy is effective as of the date shown at the bottom of this page. Our services are available only where local law permits; we encourage you to verify that your access aligns with applicable regulations in your jurisdiction before you create an account.

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